Account Manager Oversee program execution and facilitate all planning and program management details Prepare detailed up-to-date budgets reflecting the program revisions Design, produce and distribute registration forms for internet, email, fax, standard mail Process registration requests and field participant questions Process check and credit card payments (participants and suppliers) Send confirmations in preferred manner (email, fax, standard mail) Produce name badges to include miniature personalized schedule of events on the reverse side Process cancellations and refunds as required Manage room blocks throughout program including all participants, client and VIPs Recommend and confirm menu selections, review all banquet event orders and provide timely guarantees Make all meeting room, AV and on-site equipment arrangements Manage all suppliers (ground transportation, local guides, optional activities, off site venues, entertainment, etc.) Distribute monies owed to suppliers on behalf of client Manage the development of program marketing materials including signage Print, assemble and distribute marketing materials Manage the coordination of air ticketing and other internal support functions Develop and produce all necessary reports required to effectively manage program (arrival and departure lists, rooming lists, participant lists, etc.) Reconcile and consolidate all invoices and billing pertaining to program within three weeks of program completion Design, produce, distribute and summarize program survey

On Site Travel Manager Facilitate pre-con meeting Manage registration and hospitality desks and message boards Manage F&B events Manage AV and on-site equipment Manage all contracted outside suppliers Daily verification and reconciliation of billing with all contracted vendors

On Site Travel Staff Assist Program Manager, Account Manager and On Site Travel Manager as needed

Additional Services Available Develop customized web-based registration form Develop creative for communication materials and signage Produce all marketing materials Negotiate group air, manage block inventory and ticket participants Provide systems programming and technical staffing for customized reports Assemble and distribute all program related supplies and materials, mailing and shipping Dedicate toll-free phone lines unique to this program